Shipping & Delivery Policy
This policy outlines how orders are processed, shipped, and delivered by Dayal House through DayalHouse.in
By placing an order on our website, you agree to the terms mentioned below.
1. Order Processing
- All orders placed on DayalHouse.in are processed after successful payment confirmation.
- Orders are prepared and packed with utmost care, following strict hygiene and quality standards.
- Processing time may vary depending on the product type (fresh, custom-made, or packaged).
2. Delivery Coverage
Local Delivery (Jammu & Nearby Areas)
- Dayal House provides local delivery within Jammu and selected nearby locations.
- Fresh products such as cakes, pastries, ice creams, and desserts are primarily delivered locally to ensure quality and freshness.
- Local deliveries may be same-day or scheduled, depending on product availability and order time.
Pan-India Delivery
- Dayal House offers Pan-India delivery for selected products only.
- Products eligible for Pan-India shipping generally include:
- Packaged sweets
- Dry sweets
- Non-perishable or longer shelf-life items
- Fresh cakes, pastries, and ice creams are not eligible for Pan-India delivery due to quality and safety reasons.
3. Delivery Timelines
Local Delivery
- Same-day delivery may be available for select products and locations.
- Scheduled delivery slots, if offered, are subject to availability.
Pan-India Delivery
- Estimated delivery time is 3–7 working days, depending on:
- Destination city
- Courier partner
- Weather or logistical conditions
- Delivery timelines are approximate and may vary due to external factors beyond our control.
4. Shipping Partners
- For Pan-India orders, Dayal House uses reliable third-party courier and logistics partners.
- Shipping partners are selected based on serviceability, reliability, and delivery efficiency.
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5. Delivery Charges
- Delivery charges vary based on:
- Delivery location
- Product type
- Package weight and size
- Applicable charges are displayed clearly during checkout before payment.
6. Packaging Standards
- All products are packed using food-grade, hygienic, and secure packaging.
- Pan-India orders are specially packed to withstand long-distance transit and handling.
- Despite best packaging practices, slight changes in product appearance may occur during transit.
7. Failed or Delayed Deliveries
- Dayal House is not responsible for delays caused by:
- Courier partner issues
- Incorrect or incomplete delivery address
- Recipient unavailability
- Weather conditions, strikes, or unforeseen circumstances
- In case of delivery failure due to incorrect customer details, re-shipping costs may be charged.
8. Delivery Acceptance
- Customers are advised to inspect the package at the time of delivery.
- Any visible damage or incorrect product should be reported immediately upon delivery.
- Delayed complaints after delivery acceptance may not be eligible for resolution.
9. International Shipping
- Currently, international shipping is not available.
- Delivery services are limited to locations within India only.
10. Contact & Support
For questions related to shipping or delivery:
- Visit DayalHouse.in
- Contact our customer support through available contact options
- Visit your nearest Dayal House outlet
Disclaimer: Dayal House reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Customers are encouraged to review this page periodically.
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Dayal House — Serving Happiness Since 1975